This circular provides revised guidance on developing Student Charters, and replaces circular W11/31HE. It applies to Higher Education Institutions and to Further Education Institutions with directly funded higher education provision. Revisions were made in response to the work described in circular W14/04HE, and information on the changes is available in that circular. You will need to take account of this guidance in your next annual review of the charter.
29 January 2014