Complaints about HEFCW
HEFCW is committed to working in an open and accountable way, and to responding positively to any complaints by improving procedures, correcting mistakes and learning from experience.
We envisage that most complaints can be resolved by the member of staff responsible for delivering the service. However, there may be situations where this is not possible and in these circumstances we would like the opportunity to put matters right before any other remedy or action is considered. These procedures set out how we will try to resolve such complaints.