We have adopted the principle that we will treat the Welsh and English languages on the basis of equality in the conduct of our public business in Wales. We also recognise the important role higher education (HE) has in fulfilling the Welsh Government’s vision for a bilingual Wales.Our Welsh Language Scheme sets out:
- how HEFCW and HEFCW employees will provide Welsh language services to the public
- how HEFCW and HEFCW employees will provide Welsh language services to the higher education (HE) sector in Wales
- our policies and plans to support Welsh medium and bilingual education in the HE sector in Wales
- how we will implement and monitor the Scheme
HEFCW is committed to providing an equally high standard of service to the public in Welsh and English, in accordance with the principle of treating the Welsh and English languages on the basis of equality. Our standards of service are consistent with our Welsh Language Scheme to enable the public to deal with HEFCW in their preferred language, and include:
- We will respond to queries within 20 working days, and meet all requests for information within 20 working days as required under the Freedom of Information Act.
- HEFCW welcomes emails, letters and other written correspondence in Welsh
and in English. HEFCW also welcomes telephone calls in Welsh and English.
- HEFCW contracts with external translators and all members of staff
have been informed how to access these services.
- Those attending public meetings, such as HEFCW’s annual public meeting,
will be welcome to contribute through the medium of Welsh or English.